Design, Develop, Deliver

First Light Web Services is the premier provider of cloud-based survey and feedback platforms for education and healthcare markets. Our dedicated team of experts provide highly customizable software that allows users to have complete control over content and process flow.

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Designed with feedback from the nation’s top universities, the platform is a culmination of 9,000 hours of continuous development, Impact Feedback will revolutionize the way you do Alcohol & Cannabis Education, BASICS, Wellness Coaching, Nicotine Cessation and much more.

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"Thoughtful and Thorough"

First Light Web Services are great partners in our students educational experience. Thoughtful and thorough, they understand our work and care about their clients. Their platform delivers a more personalized feedback report and allows us to spend less effort for better quality program evaluations.

JOSHUA REDDING, LPC, ACS
Assistant Director, Hokie Wellness
Virginia Tech

"Creative, Responsive, and Dependable"

The BASICS program at UMass Amherst depends on IMPACT Feedback for all of our administrative and data management needs. There is no way we could manage such a large BASICS program if it weren’t for the easy to use, customizable and comprehensive data management platform. The IMPACT Feedback team are creative, responsive, and dependable. They care about producing a top quality product which has enhanced BASICS programs across the country.

DIANE FEDORCHAK
BASICS Director, UMass Amherst

"Has brought the BASICS field to a new level!"

It’s fast and easy to customize. Making text edits, norm updates, and other changes is simple to learn, and allows you to be creative while keeping the content relevant to your own campus culture. The Support Center has been responsive and helpful, even when I just have a quick question. This application has brought the BASICS field to a new level! NANCY REYNOLDS MSPH Program Director, Center for Health Promotion, Ithaca College

"The customer service is the best I’ve had"

Impact Feedback, by First Light Web Services, has saved us at least 20 hours per week in our BASICS program, as well as all of our wellness coaching services, for a variety of issues…. AND, the customer service is the best I’ve had from any company in my 28 years in this department, from training my staff how to use it to adjusting the program to meet our individual needs. We couldn’t be happier!

MARSHA BENZ
Wellness Coaching, Wellbeing Academy and Motivational Interviewing Lead
University of Michigan, University Health Service – Wolverine Wellness
Title provided for identification purposes only. The views and opinions expressed are those of the individual only and do not necessarily reflect the positions of the University of Michigan